These are the terms and conditions of use for this RNID website. On this page you can read about:

Important legal notice

These terms are posted here by the Royal National Institute for Deaf People ("RNID", "we", "our" or "us"). We are the owner of the site, located at www.rnid.org.uk (external link) ("website") and these terms apply to the entire contents of this website. You, the website visitor ("you" or "your") and your use of this website are subject to these terms, so please read them carefully. Your continued use of this website indicates that you accept these terms in full.

Access and availability

This website is intended for use in the United Kingdom only and we do not claim that this website or any part of it is appropriate for use outside of the United Kingdom.

By accessing any part of this website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, then you must leave this website immediately. 

We try to keep this website available 24 hours a day: however, we will not be liable if for any reason this website is unavailable at any time or for any period. 

Revision

We may revise these terms at any time by updating them and re-posting them here. You should check to see if these terms have been revised from time to time because they are binding on you in their current form and in any revised form once posted here. Other terms relating to the use of specific parts of this website may be posted at other locations (“specific terms”); for example, terms that apply to the use of RNID’s online shopping facility. If there is any conflict between specific terms and these more general terms then the specific terms will take precedence over these terms.

Registration

You will be able to access most areas of this website without registering any of your details with us; however, in order to receive certain services or to enable you to fully interact with this website you may be required to register certain information with us. In addition some areas of this website may only be accessible to you if you are a member of RNID. You agree to provide us with accurate information when registering. You also agree to notify us of any changes to that information, to ensure that it remains accurate at all times. We reserve the right to refuse you access to this website if any information provided by you proves to be inaccurate.

Passwords

Certain parts of this website may only be accessed using a password. We may agree to issue you with one; however, we are under no obligation to do so and reserve the right to refuse you a password without reason. If we do issue you with a password then you will be responsible for maintaining the confidentiality of any password issued and you agree not to transfer your use of any password to any other person.

Copyright and trade marks

The name “The Royal National Institute for Deaf People” and “RNID” and RNID’s logo (“marks”) are the registered trade marks of RNID and are RNID’s protected property. We are the owner of the marks and/or authorised user of all other trade marks, service marks, design marks, copyrights, database rights and all other intellectual property appearing on or contained within this website, unless otherwise indicated.

Private use and non-commercial use

When visiting this website you are welcome to print hard copies of the material found on it for non-commercial teaching and educational purposes, and for your own lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is not allowed. We allow you to access this website on the condition that you do not reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of any material located on this website, or use it for commercial purposes, without our prior written consent.

Any use of material found on this website other than in accordance with these terms is not allowed and will be in breach of these terms. If you are in breach of these terms then your permission to use this website will automatically terminate and you must immediately leave this website and destroy any downloaded or printed extracts from this website. 

All rights not expressly granted in these terms are reserved to RNID.

Use our copyright request form to ask about using our material.

Visitor material

Other than personally identifiable information, which is covered under our Privacy policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material and we will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 

Forums

We welcome and encourage the sensible exchange of views and ideas between users of this website and we provide a forum for you to do this. By their very nature, forums are real-time bulletins and we do not warrant the accuracy, completeness or usefulness of any information posted using the forum facilities nor do we accept any responsibility for the contents of any message. Any message posted expresses the views of the author of that message only and not necessarily our views.

It is not possible for us to actively monitor and review all of the messages and information posted using this forum facility, nor can we confirm the validity of information contained within any message posted and we accept no responsibility for any message or information posted to this website using the forum facility. We do require our forum users to maintain good standards of conduct when using the forum facility and to abide by our forum code of conduct (the “code”). Before any forum facilities are made available through this website to you, you agree to abide by the code which is now set out in full below. 

Forum code of conduct

Users of this forum facility must not post material which:

While we are not obliged to do so, we do try to monitor a proportion of the messages and information posted using this forum facility to ensure that the code is being complied with. We do have the ability and the right to remove objectionable messages and information that we find posted on our website and we will make every effort to do so in a timely fashion. Your assistance in this matter does help us so, if you consider that any posting breaches our code please do let us know by emailing us on webteam@rnid.org.uk and we will endeavour to remove any posting that is in breach of the code within a reasonable time frame, if we determine that removal is necessary. Removal is a manual process so please realise that we may not be able to remove or edit particular messages or information immediately.

Disclaimer

We welcome and encourage the sensible exchange of views and ideas between users of this website and we provide a forum for you to do this. By their very nature, forums are real-time bulletins and we do not warrant the accuracy, completeness or usefulness of any information posted using the forum facilities nor do we accept any responsibility for the contents of any message. Any message posted expresses the views of the author of that message only and not necessarily our views.

Cooperation with authorities

We will fully cooperate with all law enforcement authorities and any court orders requesting or directing that we disclose the identity or locate anyone posting messages or information to this website.

You remain solely responsible for the content of any messages you post using this forum facility and you agree to indemnify us in respect of any costs, expenses, losses, damages or claims arising from the transmission and posting of your messages and information.

Links to and from other websites

Links to third party websites on this website are provided solely for your convenience. If you decide to use these links, you leave this website. We have not reviewed any of these third party websites and we do not control and are not responsible for these websites or their content. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

If you would like to link to this website, you may only do so, unless otherwise agreed with us in writing, on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

If you would like further information on linking to or from this website please read the linking policy.

Disclaimers

Incorrect information

While we try to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to any products, services or any prices displayed, at any time and without notice. The material on this website may be out of date, and we make no commitment to update such material.

The material contained at this website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these terms, might have effect in relation to this website.

Medical information

Any medical information referred to in or through this website is presented for information purposes only. None of the materials on this website are intended to constitute professional medical advice, nor are they intended to replace consultation with a qualified medical  practitioner. We do not recommend or endorse any specific test, product, procedure, service or information that may be mentioned, linked or referred to. RNID and those posting or otherwise providing information, services or material on this website are not responsible or liable for any consequences relating directly or indirectly to any action or inaction you take based on the information, services or other material posted to this website.

Important notice

You should always obtain professional medical advice before making any decision that may have medical implications for you.

Information on disability discrimination

Any information on disability discrimination referred to in or through this website is presented for information purposes only. It is not, nor is it intended to constitute legal advice nor is it intended to replace consultation with a qualified legal practitioner. RNID and those posting or otherwise providing information, services or material on this website are not responsible or liable for any consequences relating directly or indirectly to any action or inaction you take based on the information, services or other material posted to this website.

If you require further information on disability discrimination please call our Information Line by telephone on 0808 808 0123, or by textphone on 0808 808 9000, or send a fax to 0207 296 8199.

Important notice

You should always seek independent legal advice from a qualified legal practitioner before making any decision based on the disability discrimination information contained on this website.

Product reviews and RNID Select

Important notice

You should have your needs properly assessed before making any decision on the products reviewed on this website.

Products

From time to time we may post information and reviews for products on this website and share our views on these products with you. Product reviews posted to this website are provided as a guide to assist you in making your own informed choice. We will not be responsible or liable for any consequences relating directly or indirectly to any action or inaction you take based on the product reviews found on this website.

RNID Select

From time to time we post information to this website relating to the products and services of others, such as those found on “RNID Select” pages of this website (“third party products and services”). We allow third party products and services to be advertised on our website because they benefit our members in some way or contribute to our charitable work.

We do not recommend, guarantee or endorse any third party products and services advertised on this website and we recommend that you seek advice from a suitably qualified legal, financial or other professional before purchasing third party products and pervices. RNID and those posting or otherwise providing information, services or material on this website are not responsible or liable for any consequences relating directly or indirectly to any action or inaction you take based on third party products and services or other material advertised on this website.

Forums

We welcome and encourage the sensible exchange of views and ideas between users of this website and we provide a forum for you to do this. By their very nature, forums are real-time bulletins and we do not warrant the accuracy, completeness or usefulness of any information posted using the forum facilities nor do we accept any responsibility for the contents of any message. Any message posted expresses the views of the author of that message only and not necessarily our views. For further information read our "Forum code of conduct".

Limitation of liability

RNID, any other party (whether or not involved in creating, producing, maintaining or delivering this website) and any of its officers, directors, employees, or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website. In so far as we are able to do so we exclude liability for any and all direct, indirect or consequential loss or damages that result from your use of this website.

Nothing in these terms shall exclude or limit our liability for:

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Privacy and data protection

Data protection statement

As a responsible organisation, we comply fully with the requirements of the Data Protection Act 1998 (“Act”). We are registered under the Act with registration number Z6590889.

We are committed to a policy of protecting the rights and privacy of individuals in accordance with the Act. Any personal information that we collect from you is collected and used fairly, stored safely and securely and not disclosed to any third party unlawfully.

Privacy policy

This Privacy policy applies to any personal data collected and used by us over this website.

What we collect

During your visit to this website we may collect personal information about you such as your email address, your name and your address and your telephone number. On occasions we may conduct online surveys and if we do we may collect certain other demographic information about you such as your age, your gender and any disabilities that you may suffer from. If you choose to use our online shopping facilities we may collect additional information from you of a financial nature, including your credit card number and your billing address. We may also collect information about your visit to our website, including the pages you view, the links that you click on and other actions taken within our website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

Why we collect it

We collect and use your personal information to communicate with you and tell you about our charitable work for deaf and hard of hearing causes. We may use it to send emails to you and information such as our monthly e-newsletter. We may use it to notify you of the campaigns that we are running and our fundraising activities and to seek your support with these. We may use it to provide services to you that you have specifically requested from us or to deliver products to you that you have ordered from us.

Who we share your information with

We do not sell, rent or lease the information we collect to any third parties and we do not use or disclose information of a sensitive nature such as information about any disability that you might have, your race, religion, or political affiliations, without firstly obtaining your explicit consent.

We may share your information with other like-minded organisations so that they may send you information that might be of interest to you but we will not do so unless you have consented to us sharing your information in this way. We also share your information with those companies that we contract with to provide services on our behalf, such as handling the printing, processing and delivery of mailings, processing online financial transactions, or analysis of the data we collect. We will only provide these companies with the personal information they require to deliver these services to you and on the understanding that your personal information is maintained confidentially and securely and that its is used only for purposes that you have consented to.

We may access and/or disclose your personal information if we are required to do so by operation of law or in good faith, if we believe that such disclosure is necessary to conform with the law or comply with any legal process served on us or this website, and to protect and safeguard our rights and our property or in urgent circumstances to safeguard users of our website, our services and members of the public.

Control of your personal information

You may choose not to have your personal information used in any of the ways described in this Privacy policy. Where your personal information is collected you will often be given the opportunity to give or refuse your consent to certain uses of your personal information. If at any time you wish to have your personal information removed from our records, or you wish us to stop using your personal information in certain ways, or if you wish to discover the extent of personal information that we hold about you (“Subject Access Request”) then please write to the Data Protection Officer, care of Head of Legal Services at RNID, 19-23 Featherstone Street, London EC1Y 8SL. Remember that if you are making a Subject Access Request then we make a charge for supplying you with this information. To help us to locate and provide to you the information that we may hold on you quickly and efficiently you must include in any Subject Access Request letter as much information about your reason for making the request, how you believe we came to hold your personal information and the purposes to which you believe we are putting that information.

Security of your personal information

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We store personal information you provide on computer systems that have limited access and which are located in secure facilities. Any highly confidential information (such as a credit card numbers and bank details) that we hold and process is managed over the Internet by Datacash encryption software and protected using the Secure Socket Layer (SSL) protocol.

Unfortunately, security of information and payments transmitted over the internet cannot be guaranteed and therefore if you choose to provide us with any of your financial information you do so at your own risk and you will not hold us liable for any loss that you might suffer as a result.

Cookies

During the course of your visit to our website, the pages you see, along with a 'cookie', are downloaded to your computer. We do this because cookies enable us to do useful things such as find out whether you have visited our website before by checking to see, and finding, the cookie we left there on your previous visit. Cookies help us to provide you with a better experience when you visit our website as well as helping us to customise your profile. For example, if on a previous visit you went to our pages on campaigns, we might find this out from the cookie and then highlight campaigns information to you on your next visit.

What is a cookie?

A cookie is a small text file containing a random and unique identifier (for example #12489). This text file is sent to your browser from our web server and it is then stored onto your computer's hard drive. You can elect to accept all cookies, receive notification when a cookie is sent or decline all cookies. Remember, any alterations to your browser settings may affect your enjoyment of our website.

Members only competition prize draw

Other general terms

These terms constitute the whole agreement and understanding between RNID and you in relation to your use of this website and they supersede any previous written or oral agreements made between you and RNID with respect to this website.

We may assign, transfer or otherwise sub-contract any of our obligations, benefits or rights under these terms to any third party but you may not.
 
Any person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.

If any provision of these terms is found by a court to be invalid, you agree that such provision shall be deemed substituted by an alternative provision so as to give effect to the original intentions of RNID and you and the remaining provisions shall remain in full force and effect.
 
These terms shall be governed by and construed in accordance with English law and any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.