Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
RNID: For deaf and hard of hearing people.
Improving communication
In our recent survey, we found that many deaf and hard of hearing people felt that the staff working in public services have a general lack of awareness when communicating with them.
In health settings people said:
- they are unable to schedule appointments
- they miss appointments
- important information and diagnosis isn't communicated properly.
On public transport people feel
- they miss information on changes to timetables or platforms
- induction loop systems are unavailable or don't work properly
- health and safety systems are inappropriate or unavailable.
What are we campaigning for?
We are calling for:
- visual displays and induction loop systems to be available and working in all areas of public access
- all frontline staff, in public services, receive deaf awareness and equality training.
Communication does not have to be barrier. A few straight forward steps can ensure an equal level of access to all public services for all deaf and hard of hearing people and help service providers comply with the Disability Discrimination Act (DDA) and the Disability Equality Duty (DED).
More information
Contact the Wales campaigns team to get involved in improving communication for deaf and hard of hearing people:
16 Cathedral Road, Cardiff CF11 9LJ
Telephone: 02920 333 034
Textphone: 02920 333 036
Fax: 02920 333 035