RNID: For deaf and hard of hearing people.

Get help with accessing and using our website, including our online Shop

We have tried to make our website easy to use by following web design standards and guidelines. But if you are stuck or have questions you want answered, this section is designed to help you.

Accessibility

All our web pages have been designed to meet the highest accessibility standards.

If you are having difficulty viewing our pages, this section explains how to take advantage of the accessibility features of our website. We also explain how you can change your browser settings to alter the way pages are shown.

Help with our site

Find out how to use our website, open documents, print and email pages, and make the most of other technical aspects of the site. You can also read our policy on links to and from our website.

Shop help

This page contains step-by-step information on buying products and publications from our online shop as well as useful information on what to do if something goes wrong or if a product is not suitable for you.

Search tips

Find help and advice on searching for content on our website and understanding the results of your search.

Frequently asked questions

This section provides answers to questions that people frequently ask RNID. The frequently asked questions (FAQs) and their answers are split into separate subjects under different headings, for example "hearing aids" and "volunteering", to help you find the answers you need quickly and easily.