RNID: For deaf and hard of hearing people.

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Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk

On this page you can read about:

You can find details about the access keys used on our website on a separate page.

Navigation aids

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A number of features on our website make it easier for you to find what you want:

  • Access keys have been set up to make it easy to jump directly to frequently used pages.
  • Every page on our website includes a search box (access key "4"). Advanced search options are also available.
  • Breadcrumb trails have been used on the website so that you always know where you are and can easily navigate back to the homepage or a section index page.
  • Clicking on the RNID logo at the top of any page will take you back to the homepage.
  • Text can be reduced or enlarged in size. This can be set in most browsers using View > Text Size or using Ctrl and "+/-" together.

We have also included features that are particularly useful for those using assistive technologies:

  • Every page has a Skip Navigation link at the top of the page to allow users of assistive technologies to jump straight to the main content of the page.
  • All the pages on our website are "device independent" and can be navigated by using a keyboard, mouse or combination of the two.

Links

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Many links have Title attributes which describe the destination of the link in greater detail. Title attributes are not included if the link already fully describes the where the link goes to; for example, the headline of a news story.

Wherever possible links are written to make sense out of context, so that you do not have to read the surrounding text to understand where the link will take you.

On any page, identically-worded links will always link to the same page.

You will always be warned if clicking on a link opens a file or website in a new browser window. The warning is either contained in the link itself, the Title attribute or in the text immediately after the link.

Images

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All graphics and images in our website have an alternative text (ALT) attribute that describes the contents or function of the image. This description will be displayed when images are turned off, on a text-only browser or as a ‘tool tip’ in certain browsers when the mouse pointer is moved over the image.

Complex images include a long description (LONGDESC) attribute and a link to a text-only description of the image.

Visual design

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A number of elements have been included in the design of the website to make it easier for everyone to use:

  • Our website uses relative font sizes which can be resized in your browser.
  • Where colours are used we have tried to make sure there is maximum contrast between foreground and background items.
  • Active hyperlinks always appear blue and underlined. No other text is ever underlined.
  • If your browser or reading device does not support stylesheets, all content will still be readable.

You can find out more about how to change the settings in your browser in our Technical help section.

Accessibility software and services

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If you wish to know more about accessible websites you may find it useful to use some of the many online services available, which include:

Further help

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You may find more useful information on our Technical help section, which includes tips on how to change the settings in several of the most popular browsers. Also, have a look in our Frequently asked questions (FAQs) section where the answers to the most commonly asked questions about our website are answered. 

If you are having technical difficulties while using our website, the site does not appear to working properly or you find broken links, please email webteam@rnid.org.uk with a description of the problem. For any other queries please use our enquiry form to get in touch.