Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
RNID: For deaf and hard of hearing people.
Frequently asked questions
If you have questions about our website, the services we provide or where to get help and support, please look through our comprehensive list of frequently asked questions (FAQs). Here you will find answers to the questions we are most commonly asked about the many areas covered by RNID.
Accessibility
Find out the answers to common questions about accessing our website, customising how our site looks and changing your browser settings.
Benefits and rights
Have you got a question about your rights or do you want to know whether you're entitled to benefits? You'll find the answers here.
Browsers
You can do a lot more with your website browser than most people realise. Find out how to update your browser, save details of you favourite websites, change the text and colours used on our website, and change other browser settings in our list of answers to commonly asked questions.
Care services
If you are thinking of applying to use one of our care services or referring someone else, or are interested in a job with us in this sector, then you are bound to have a lot of questions. You will find the answers to many of those questions here.
Computers and websites
Read information and advice on getting the best out of our website and finding the information you want.
Forums
Common questions about using our forums, your username and password, use of links and reporting inappropriate comments.
Hearing aids
If you use a hearing aid or simply want to know more about them, you can find answers here to your questions about getting a hearing aid, the difference between analogue and digital hearing aids, the "T" setting, batteries, and complaints against private hearing aid dispensers.
Links
Here are the answers to common questions about linking to the RNID website and links from the RNID website.
PDF files
Find out what a PDF file is, how to download them and how to open and read them.
Shop
If you have a question about using our Shop, start here. We have answers to questions about buying products, adding and removing products from your basket, usernames, passwords, payment options and VAT refunds.
Start to Sign!
Find out what computers the Start to Sign! works on, as well as answers to your questions about changing your monitor settings and troubleshooting.
Working at RNID
If you are interested in working for RNID, this is where you will find the answers to the most commonly asked questions about applying for a job, the application process, interviews and work experience.
Video clips
Find out the answers to the questions we are most commonly asked about our online video clips.
Volunteering at RNID
If you want to know more about volunteering to work for us, these are the answers to some of your questions. Find out about applying for vacancies, how much time you will need, expenses, benefits, necessary skills, and the support and training we provide.