Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
RNID: For deaf and hard of hearing people.
Service users' charter of rights
RNID's commitment to our service users is outlined in our service users' charter of rights. Each service that we run has a version of this charter that is tailored to the communication needs of its users so that it is accessible to them.
Our vision is a world where deafness and hearing loss are not barriers to opportunity and fulfilment. In this context, all of our service users have the rights:
- to ordinary life opportunities through support by our staff
- of access, where necessary, to an independent advocate
- to privacy, dignity, choice, independence and personal fulfilment
- to confidentiality, access to information about themselves, and to know on what basis any information might be shared with others
- to be involved in the planning of their own care
- to influence the nature of the services we provide
- to make a complaint about any service and to have the complaint investigated in line with our complaints procedure
- to communicate in the language and mode of their choice
- to have their ethnic and cultural differences recognised and provided for, and their sexuality respected
- to have their home maintained to a safe and comfortable standard.