The Louder than Words Roll of Honour includes:

Western Power
Western Power Distributor (WPD) is the electricity distribution network operator for South West England and South and West Wales. As at December 2008 WPD employed 2,269 staff.

WPD delivers electricity to 2.6 million customers over a 26,000 sq. kms overhead lines and underground cables and has over 90,000 substations. WPD's performance has positioned WPD at the leading edge of electricity distribution in the UK and WPD state the foundations of this success is built on excellence in 5 key areas, safety; reliability; customer service; business efficiency and the environment.

WPD is committed to customer service excellence and ensuring their customers receive the correct and most appropriate level of service at all times.
Western Power Distribution (external link, opens new browser window)

Derbyshire Police
Derbyshire Police are committed to reducing and investigating crime, protecting people and promoting law and order across the county of Derbyshire. The region is very diverse and Derbyshire Police are committed to ensuring equality of access to all its communities including people with different languages and disabilities.
 
Serving a region of over 1,000 square miles with a population of approximately 1 million people that include communities in the rural areas of the High Peak and Derbyshire Dales, old mining communities, modern towns and business centres. 

Derbyshire has the highest number of deaf people in the UK proportionate to its population and Derbyshire Police employ deaf or hard of hearing staff.
Derbyshire Police (external link, opens new browser window)

Magna Housing
Magna Housing Group provide and manage good quality affordable homes to rent and buy across south-west England.  

A not for profit organisation, Magna Housing have over 8,000 homes with a further 700 planned through a development partnership. As well as providing housing and care related services, Magna Housing are committed to the communities they work with and their customers, with a focus on providing quality service. 

Working closely with their residents, local authorities and community partners Magna Housing make sure the things they offer meet the needs and wants of their residents. 

Magna Housing are passionate about their performance and regularly benchmark themselves against other organisations to make sure they provide the value for money service they promise.
Magna Housing Group (external link, opens new browser window)

Bristol Disability Benefit Centre
Bristol Disability Benefits Centre is part of the Pension, Disability and Carers Service (PDCS) which is an executive agency of the Department for Work and Pensions. We deal with new claims for Disability Living Allowance and Attendance Allowance for disabled people of all ages within the south west.

The agency support the Department's aim "to promote opportunity and independence for all and to be accessible, trusted and efficient service whose people feel valued and energised to respect, understand and fulfil our customers' needs every day".
Bristol Disability Benefit Centre (external link, opens new browser window)

Rotherham Metropolitan Borough Council - Neighbourhoods and Adult Service
The Neighbourhoods and Adults Services Directorate provide integrated services to allow people to exercise choice, retain independence and have equality of access. 

The service encourages people to be active and shape local services to meet their characteristics and needs, making neighbourhoods safe, free from crime and places to be proud of.

Their mission is to ensure that "Services are available in a way that enables people to exercise power and control over their own life".
Rotherham MBC  (external link, opens new browser window)

Donaldson's College, Scotland
Donaldson's is Scotland's national residential and day school providing education, therapy and care for pupils aged 2 to 19 years who are deaf, deafened, hard of hearing or have severe speech and language difficulties. 

Donaldson's is one of seven Grant Aided Special Schools supported by the Scottish Government, this means that local authorities are responsible for both referring and funding pupils. Donaldson's also accepts pupils from England. 

Donaldson's believes that every child deserves to learn in an environment that is tailored to their needs and abilities, and through the 'Curriculum for Excellence' enables all the pupils to become successful learners, confident individuals, responsible citizens, and effective contributors.   

Donaldson's ethos is to provide a friendly, caring environment in which children feel safe, secure and valued, with equal opportunity to all in an atmosphere that promotes learning and praises achievement, allowing children to build confidence and self esteem.
Donaldson's College (external link, opens new browser window)

Job Centre Plus Surrey and Sussex, Job Centre Plus Hampshire and Isle of Wight
A part of the Department of Work and Pensions, Job Centre Plus serve two client groups, people of working age looking for employment and employers seeking to recruit staff. Job Centre Plus are responsible for managing claims and payment of Job Seekers Allowance, Income Support and Incapacity Benefit and other health related benefits.

A comprehensive employment service is offered to employers as well as advice on training, rates of pay, equal opportunities and employing people with disabilities. A number of channels are used to deliver these services including face to face advice at local offices, email, the internet and telephone.
Job Centre Plus (external link, opens new browser window)

Eden Supported Housing Ltd (Mansfield Region)
Eden Supported Housing Ltd is a supported living provider for people with disabilities, they are committed to supporting people to enjoy as full and independent lives as possible within the community, through person-centred approaches and individual support and care services.  

In the Mansfield region they have a supported living project, managed by a deaf team manager, specifically for people who are disabled/deaf or hard of hearing with additional disabilities.

The five tenants live independently in their own apartments, and are supported in their everyday living by deaf and hearing Community Support Workers. Eden Supported Housing aim to enable all tenants to fulfil their potential, make positive choices and have control over their lives and futures.
Eden Supported Housing Ltd (external link, opens new browser window)

True Lovers Knot
An award winning public house, restaurant, hotel and caravan/camping club campsite with gardens and children's play area. Set in the stunning and romantic Dorset countryside, the True Lovers Knot seriously considers the accessibility requirements of all its customers and offers some unique solutions to its customers accessibility needs. 

Local legend also recounts the origin of the premises' name and claims the rooms are still haunted by the ghost of a former landlord.
True Lovers Knot (external link, opens new browser window)

The Hunter Family Practice
A busy family practice providing primary health care to patients. Its range of services includes clinics for asthma, diabetes, hypertension, weight management, well woman, minor surgery, child health, clinics, maternity care and health education.
The Hunter Family Practice (external link, opens new browser window)

Bedford Borough Council - Corn Exchange Complex
The Bedford Corn Exchange complex is a multi-purpose performance and meeting rooms venue that offers maximum versatility for both hirers and visitors. In addition to staged performances by professional artistes, such as the Philharmonic Orchestra, the complex offer a range of rooms suitable for public meetings and private functions. 
Bedford Corn Exchange (external link, opens new browser window)

Carers Allowance Unit, Department for Work and Pensions, Preston
The Carers Allowance unit is an agency of the Department for Work and Pensions and provides advice about benefits available to carers, and is responsible for the processing of claims.

Central Networks
Central Networks, part of E.ON, one of the world's largest power and gas companies, distributes electricity to over 4.9 million customers across central England. 

Central Networks employ over 2,500 people at its offices at Castle Donnington, Tipton and seven delivery centres across the region. The contact centre receives emergency calls, general enquiries and MPAS (Meter Point Administration Services) lines.

Staff also have face-to-face contact on pre-arranged visits, community events and in customer support vehicles attending incidents.
Central networks (external link, opens new browser window)

Kings Fund
The King's Fund is an independent charitable foundation working for better health, especially in London.

Its goals are to help develop informed policy, by undertaking original research and providing objective analysis, effective services, by fostering innovation and helping put ideas into action; and skilled people, by building understanding, capacity and leadership. There are five underlying values to its work: independence, integrity, relevance, quality and social justice.
Kings Fund (external link, opens new browser window)

Pfizer UK Ltd
Pfizer is a research-based global pharmaceutical company. Pfizer discovers, develops, manufactures and markets leading prescription medicines for humans and animals, as well as many of the world's best-known consumer products.
Pfizer (external link, opens new browser window)

National Pension Centre
Part of the Department of Work and Pensions, and has been set up to improve the service people receive if you are a pensioner or planning retirement. The Pension Centre has a network of local offices and provides advice and information on pension related issues.
National Pension Centre (external link, opens new browser window)

Wigan Metropolitan Borough Council – Council Tax Offices
Provides advice relating to Council Tax benefits, charges, valuation bands and general payment advice. It also collects on behalf of Wigan MBC and provides advice about Council Tax benefits, charges, valuation bands and general payment advice.
Wigan Metropolitan Borough Council (external link, opens new browser window)

Sheltered Housing Service, Leicester City Council
Leicester City Council Sheltered Housing Service manages 14 sheltered housing schemes across the city, enabling people to live as independently as possible, whilst also receiving the help and support they need in a familiar and friendly community setting.

Sheffield City Council Customer Services
Sheffield City Council (external link, opens new browser window)

Pension Centres: Cwmbran, Leicester, London, Motherwell and Warrington
Local offices of the Department for Work and Pensions that provide advice to members of the public over the age of 60 with retirement pensions, pension credit, attendance allowance and disability living allowance. Appointments can be made for home visits if required and staff help with form filling and enquiries for further information from other benefit agencies.

Wembley Disability Benefit Centre
Wembley Disability Benefit Centre (DBC) provide an outreach service, covering the Sutton and Wembley areas, to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.

Members of staff from Wembley DBC attend local and national forums on behalf of customers and organisations and represent the Disability and Carers Service at Appeal Tribunals for customers in the Wembley and Sutton areas.

Wembley DBC also processes new claims for Disability Living Allowance and Attendance Allowance for people who are disabled and carers in the Wembley areas.

Wembley DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about Wembley DBC service and complaints.

Organisations Working Towards Louder than Words

The following organisations are all undertaking to achieve Louder than Words and are currently undergoing benchmarks or audits: