RNID: For deaf and hard of hearing people.

RNID is the largest charity representing the 9 million deaf and hard of hearing people in the UK.

Hence we are ideally placed to lead the development and implementation of a national volunteer programme for hearing aid and rehabilitation support. 

Current programmes

We run a number of programmes on behalf of the Department of Health, including Modernising NHS Hearing Aid Services, which is improving the quality of audiology services. We also run the Hearing Direct Pilot and the public private partnership programme to deliver NHS hearing aids via high street dispensers.

Our practices

We are committed to delivering effective services in line with our contracts, yet respecting the needs of our service users. As part of our operational policy we have set up a number of procedures and checks to manage our work:

  • Our contracts include agreed service levels and defined terms and conditions.
  • We provide regular management reports for our customers, contractors and internal audit teams.
  • Our staff are formally trained by specialists and are certified externally.
  • We vary the processes and certification of our contractors, and ensure they can deliver against agreed service level arrangements.
  • We adhere to legislative requirements to protect children and vulnerable adults.
  • Our installation work is carried out to standards set by the Institution of Electrical Engineers.
  • We follow best practice standards and the standards set out in Deaf children: positive practice standards in social services (external link, opens new browser window).

Partnerships

We have established formal partnerships with complementary sensory service providers including the RNIB (external link, opens new browser window).

We also work closely with British Red Cross (external link, opens new browser window), Deafblind UK (external link, opens new browser window) and Age Concern (external link, opens new browser window).

Further information

For more information about working in partnership with us, please contact us through one of our Resource Centres, via the RNID Information Line or use our enquiry form.