Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
RNID: For deaf and hard of hearing people.
RNID helplines
during 2007/8 our Information Line responded to over 33,200 enquiries and nearly 3,500 for out Tinnitus helpline.
We operate a number of helplines, including our central Information Line.
Our Information Line is a great place to start if you want information on any aspects of deafness, hearing loss or tinnitus, or about the work we do. Alternatively, if you have specific questions about tinnitus you can call our Tinnitus Helpline.
Information Line
Our Information Line offers free confidential and impartial information on a number of subjects including communication, employment, equipment, legislation, benefits as well as many issues relating to deafness and hearing loss. We have a dedicated team of trained Information Officers who respond to requests by telephone, textphone, email, letters and fax. In 2007/8 we responded to over 33,200 Information Line enquiries and nearly 3,500 on our Tinnitus Helpline.
We aim to provide information to help as many callers to take further action for themselves. If this is not possible, or if there is an another course action that is more suitable, our information officers can give you details of relevant local and national organisations that may be able to help.
How to contact us
You can contact the Information Line free by telephone or textphone, or send us an email, fax or letter:
19-23 Featherstone Street, London EC1Y 8SL
Telephone: 0808 808 0123 (freephone)
Textphone: 0808 808 9000 (freephone)
Fax:: 020 7296 8199
SMS: 0780 000 0360
Email: informationline@rnid.org.uk
Whichever way you choose to contact us, please include your full postal address as we can often only send information through the post. We aim to respond within 15 working days for all enquiries and 28 days for paid-for publications.
We also provide a lot of relevant information on this website, including our factsheets and leaflets, so you may wish to print out the information you need.
RNID Information Line is a member of the Telephone Helpline Association (external link, opens new browser window).
Tinnitus Helpline
The RNID Tinnitus Helpline is a national service offering information on tinnitus for people with tinnitus, their friends and families.
What we offer
- Support plus the opportunity to 'unload'
- Free factsheets, leaflets and other information about tinnitus
- Contact details of useful organisations, support groups and self help groups
- Details of your nearest hospital based tinnitus clinics
- Details of the latest tinnitus research
We also produce "Tinnitus Focus", a magazine for tinnitus professionals and tinnitus support groups. It gives details of the latest research, current treatments for tinnitus, media coverage and forthcoming courses and conferences. You can order up to five copies free by contacting RNID Tinnitus Helpline. Alternatively, you can download past copies in PDF format.
How to contact us
You can contact the Tinnitus Helpline free by voice or textphone, or send us an email, fax or letter:
19-23 Featherstone Street, London EC1Y 8SL
Telephone: 0808 808 6666 (freephone)
Textphone: 0808 808 0007 (freephone)
SMS: 0780 000 0360
Fax: 020 7296 8199
Email: tinnitushelpline@rnid.org.uk