You have rights under the Disability Discrimination Act. We believe in assisting you to know and use those rights.

We developed the online 'Know your rights packs'. These are information and self-advocacy packs, with factsheets to give you information and sample letters to help you write your own letter of complaint to a service provider.

We originally developed this to help people who use hearing aids to complain about difficulties with induction loops or infrared broadcast systems in public venues such as theatres, cinemas, courts or banks.

Letters

We have written a standard letter and a sample letter. The standard letter is a template, which shows different paragraphs you could use. You need to select the right paragraph for your situation. The sample letter can help you do this as it shows a letter that someone might write to tell the manager of a theatre, court or bank what difficulties they have experienced.

Guide

We offer a guide to using the Know your rights pack.

Factsheets

It would be useful for you to read these factsheets:

Letters

We have written a standard letter and a sample one for different situations:

Feedback

If you have any comments on the packs, please contact us to let us know. We welcome constructive comments, as these help us improve our service to you.