Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
RNID: For deaf and hard of hearing people.
How we can help if you are a service provider
We can help service providers fulfill their obligations under the Disability Discrimination Act (DDA) by providing information on duties and equipment.
The DDA says that a service provider is a person who provides goods, facilities or services, in the UK, to the public or a section of the public.
It does not matter whether the services are free or paid for. This means that most companies, organisations, public bodies or sole traders are covered, including:
- banks, building societies and insurance companies
- health services, including hospitals and GPs
- courts, solicitors, and advice and information services
- cinemas and theatres
- railway and bus stations, and travel agents
- shops, hotels and restaurants.
Some goods and services are not covered. These are private clubs, manufactured goods and transport.
Further information
You can find out more about your duties as a service provider in our section on Rights and duties. You can also find general advice about your duties as a service provider in the factsheet "The Disability Discrimination Act (DDA) – a guide for providers of goods, facilities and services".
The DDA applies whatever the size of your company. Find out more about this in our factsheet "The Disability Discrimination Act (DDA) – a guide for small and medium-sized businesses".
You may need to install equipment in your premises to help fulfill your duties under the DDA. For more information about loops and infrared systems, read our factsheet "Induction loops and infrared systems in public places - information for people managing public buildings".