RNID: For deaf and hard of hearing people.

24. Do you have any difficulty having a spoken conversation on the (voice) telephone?
No difficulty1489
A little difficulty5022
Great difficulty2457
I cannot have a conversation over the telephone1308
25. If you do have difficulty having a conversation on the telephone does this upset or annoy you?
Not at all588
A little3965
A lot3947
26. When using the telephone do you use any sound amplification? 
Yes5817
No4157
27. When you want to contact friends and family, can you always find a way to do this? 
Yes9072
No991
28. If you cannot always find a way to contact friends and family, does this upset or annoy you?
Not at all 39
A little 227
A lot 698
29. How much would the following technologies help you to communicate with friends or family by phone?
Improved amplification and clearer sound
Not at all 1184
A little 1858
A lot 6414
High quality moving picture of the person you are speaking to
Not at all 3005
A little 2080
A lot 2466
Telephone with a display that automatically converts what the caller is saying into text
Not at all 2274
A little 1543
A lot 4377
30. How much would the following technologies help you to communicate with a company by phone? 
Improved amplification and clearer sound
Not at all 1119
A little 1550
A lot 6483
High quality moving picture of the person you are speaking to
Not at all 2782
A little 1937
A lot 2449
Telephone with a display that automatically converts what the caller is saying into text
Not at all 1940
A little 1297
A lot 4818
31. How often do you use the following methods of communication? 
Email
Never 5012
Up to 3 times a month 1403
Once a week or more 2618
Fax
Never 6140
Up to 3 times a month 1500
Once a week or more 1099
Mobile (voice)
Never 4536
Up to 3 times a month 2739
Once a week or more 1547
Mobile (text)
Never 5995
Up to 3 times a month 1009
Once a week or more 1477
Post
Never270
Up to 3 times a month 4005
Once a week or more 5356
Telephone
Never 962
Up to 3 times a month 1105
Once a week or more 7575
Textphone
Never 7075
Up to 3 times a month 516
Once a week or more759
RNID Typetalk
Never7138
Up to 3 times a month636
Once a week or more682
32. Do you experience any difficulties with these methods of communication? 
Email
Not at all3156
A little62
A lot92
Fax
Not at all2158
A little247
A lot49
Mobile (voice)
Not at all1076
A little2148
A lot844
Mobile (text)
Not at all1779
A little397
A lot108
Post
Not at all7679
A little696
A lot250
Telephone
Not at all1508
A little4682
A lot2104
 Textphone 
Not at all613
A little401
A lot 100
RNID Typetalk
Not at all 557
A little 515
A lot 173
33. If you do experience difficulties with any of the above, does this upset or annoy you?
Email
Not at all152
A little 403
A lot115
Fax
Not at all78
A little139
A lot36
Mobile (voice)
Not at all202
A little1594
A lot944
Mobile (text)
Not at all114
A little232
A lot89
Post
Not at all188
A little370
A lot172
Telephone
Not at all442
A little3203
A lot2588
Textphone
Not at all76
A little245
A lot134
RNID Typetalk
Not at all64
A little309
A lot264
34. How easy is it for you to type a message on the following:
 Standard mobile phone keypad
Very easy 1521
Easy 2033
Hard 900
Very hard 241
Never tried 4786
Handheld size computer keyboard
Very easy 1062
Easy 1482
Hard 515
Very hard 131
Never tried 6018
Full size computer keyboard
Very easy 3308
Easy 2117
Hard 382
Very hard 102
Never tried 3582


Other survey results

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