Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk
RNID: For deaf and hard of hearing people.
Induction loops
Induction loops make a huge difference for many hearing aid users. They can help reduce or even cut out background noise, helping the listener to hear sounds far more clearly.
However, surveys and regular feedback from our members shows that:
- many induction loops in public places don’t work properly
- some loops aren’t turned on
- staff haven't been trained to use them
- regular checks aren’t carried out.
What we're doing
We've written to the leading retail stores, banks and building societies to tell them how important it is to have a loop system installed and working, with staff trained to use it.
What you can do
Take action whenever a loop lets you down by handing over one of our special induction loop complaint cards. They are designed to let staff know that their induction loop system is not working properly. Find out how to order the induction loop complaint cards online.
Tell us about the worst offenders on your local high street. Which shops say they have an induction loop but never switch it on? Which business has a loop but no staff who know how to use it? Send your story to campaigns@rnid.org.uk. We'll use your stories to campaign for improvements.
If you have a bad experience follow it up by sending a letter to the manager. Read a sample letter from our know your rights pack.
More information
Read our induction loop factsheets: