Callers might want to find out about digital hearing aids or cochlear implants, or they might feel very lonely and confused because they or a partner are going deaf and don't know what to do about it.

We do our best to provide the information they need and we receive many letters from people thanking us for our assistance - for instance one lady wrote: "I just wanted to say thank you! My Mother (91) was "over the moon" about getting full attendance allowance after reading some of the factsheets that you sent her – she said they were the best and most straight forward that she had ever read, she’s now trying her luck at Council Tax!"

Our Information Line and Tinnitus Helpline really can changes lives, but they are funded entirely by our donors and every month it costs £30,000 to keep this free service going.