What do you do for RNID?

I deliver training to public and private organisations. This training includes: deaf awareness training, disability awareness training and textphone training. I am also responsible for planning the contents of the training packs – information and materials.

I also visit companies to make initial contact and make them aware of the training services that RNID can provide. This involves making quality assessments regarding the improvement of services.

In addition I visit companies to advise them on access for deaf and hard of hearing people who may be employees, or use their service.  I am also a 'mystery shopper' from a deaf or hard of hearing perspective.

Describe a typical working day

My week is made up of three days on the road, travelling to deliver training and two days in the office.

If I'm on the road then I have to prepare well in advance – make sure I've studied the map so I know where I'm going! I also have to ensure I have all the right equipment with me - a laptop, overhead projector, training packs. Sometimes I can be really loaded down with stuff!

Every day for me is different – I am always meeting new people. One of the perks of travelling to deliver training is that many of the companies provide a delicious lunch for me and the participants!

Office-based days give me a chance to check my email and catch up on my paperwork.

What do you enjoy most about working for RNID?

The fact that every day is different and I meet so many different and interesting people. It's good to encounter different perspectives and to be able to challenge people's stereotypes of deaf people and of deafness.

What qualifications or experience help to get a job like yours?

Membership of the Chartered Institute of Training Practice provides me with regular updates and information about training. Teaching qualifications such as tutor training and assessor training can also help, together with practical teaching experience.

Any advice for people who would like a similar job?

Firstly I would say get experience and qualifications in training or teaching. British Sign Language (BSL) skills are a great advantage - a practical demonstration of effective communication in BSL. You have to be confident about face-to-face contact with new people and groups and to cope with unforeseen situations when they arise. You also need to have good organisational skills.