RNID: For deaf and hard of hearing people.

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Information Line (Freephone)
Telephone 0808 808 0123
Textphone 0808 808 9000
informationline@rnid.org.uk

A deaf or hard of hearing person may need to use a loop system to hear what staff are saying. If they are wearing a hearing aid (opens new browser window) with a 'T' setting or a loop listener, they can use the loop to hear conversations more clearly.

But, if your loop system is not working or is not switched on, they may not be able to hear you well or at all, which can be frustrating and upsetting.

Ultimately, it may also mean that they cannot use your shop or service. So, you could be failing to meet you responsibilities under the Disability Discrimination Act (DDA). (opens new browser window) The DDA says it is unlawful to treat deaf and other disabled people less favourably than you would treat someone else.

If you manage a public place or venue, check your loop system today.

  • Check the loop system is always turned on during opening hours.
  • Test that the volume of your loop is set correctly.
  • Make sure your loop is regularly inspected.
  • Tell your staff what the loop system does and how to maintain it.

Find out more about loops – read our factsheet Loop and infrared systems – for people managing public venues (opens new browser window).

Loop signs

If you have a loop installed in a public place, use a sign to tell people about it. Download our black and white induction loop sign (110KB) (opens new browser window) or our colour induction loop sign (89KB) (opens new browser window).