RNID: For deaf and hard of hearing people.

For many students, exam results signal the start of their search for a university place through the UCAS clearing scheme. For students who are deaf, the prospect of going through clearing can be daunting and is seen as one of the many barriers they face in accessing higher and further education.

Our advice is:

  • Don't panic! If you weren't able to secure a place at your first choice university it's not the end of the world. The reason clearing exists is to help UCAS applicants who are not holding a confirmed place at a university or college to obtain one.
  • Be prepared. Be sure to check all the available resources to help you understand the clearing process. As a first stop, check out the UCAS website (external link, opens new browser window) and its section on clearing for general advice, university placement listings, useful numbers and resources as well as key dates.
  • Get support. A friend or communications support worker who can make calls on your behalf may be the most efficient way to get through the clearing process. The system operates much like a call centre, so is heavily dependent on conventional telephones and therefore not a particularly deaf ‘friendly’ process. However, UCAS does have a general Minicom/textphone number (01242 544942) that can be used to connect you to the clearing helpline.  When talking to universities, ask to be put in touch with their disabilities officer or team for additional support.
  • Stay near a computer. University websites may prove useful for getting alternative access numbers such as textphone and SMS numbers. Unfortunately, not all universities will have alternative phone systems like textphones or TypeTalk, and even those that do often fail to promote this number widely.
  • Know your rights. As of 1 September 2003, all universities and colleges in England, Wales and Scotland have a duty under the Disability Discrimination Act to make reasonable adjustments to ensure that students with disabilities are not discriminated against when seeking access to educational institutions or during their studies. You have the right to demand that a university handle your request fairly.