RNID: For deaf and hard of hearing people.

About this factsheet

This factsheet is part of RNID's campaigns materials. Background noise can make it difficult for deaf and hard of hearing people to follow dialogue during a programme.

If you have problems with background noise during a programme, get in touch with the relevant channel, giving details of:

  • the programme title
  • the date and time the programme was broadcast.

By doing this, you can make programme makers aware of the problem.

To comment or complain about background noise

For BBC channels

BBC Information, PO Box 1922, Glasgow G2 3WT
Telephone: 0870 010 0222
Textphone: 0870 010 0212
Fax 0141 307 5770
Email: info@bbc.co.uk
Website: BBC website (external link, opens new browser window)

For ITV companies

There are 15 regional ITV offices. For information about their programmes and details for each office, contact:
Duty Office, Gas Street, Birmingham B1 2JT
Telephone: 0870 600 6766
Textphone: 0870 241 6346
Fax: 0121 634 4898
Monday to Fridays, 8.00am to 11.00pm, Saturdays and Sundays, 10.00am to10.00pm, closed on bank holidays.
Email: dutyoffice@itv.com
Website: Itv website (external link, opens new browser window)

For Channel 4


Viewer Enquiries, Channel 4, 124 Horseferry Road, London SW1P 2TX
Telephone 0207 306 8333
Textphone 0207 306 8691
Fax 0207 306 8347
Monday to Friday, 9.00am to 9.00pm, Saturdays, 11.00am to 9.00pm, Sundays and bank holidays, 10.00am to 6.00pm.
Email: viewerenquiries@channel4.co.uk
Website: Channel 4 website (external link, opens new browser window)

For Channel 5


Customer Services, Channel 5, 22 Long Acre, London WC2E 9LY
Telephone: 08457 050505
Textphone: 08457 413787
Fax: 0207 836 1286
Monday to Fridays, 9.00am to 9.00pm, Saturdays and bank holidays, 10:30am to 7.00pm, closed on Sundays.
Email: customerservices@five.tv
Website: Five website (external link, opens new browser window)

For Sky


Sky Accessibility Team, British Sky Broadcasting Limited of Grant Way, Isleworth, Middlesex TW7 5QD
Telephone: 08705 663333
Textphone: 08702 401910
Fax: 01383 815312
Email: accessibility@bskyb.com
Website: Sky website (external link, opens new browser window)

Where can I get further information?

Read about our other campaigns on access to entertainment (opens new browser window).

Read our factsheet "How to get subtitles (opens new browser window)".

RNID Information Line

The RNID Information Line offers a wide range of information on many aspects of deafness and hearing loss. You can contact us for printed copies of this factsheet and the full range of our information factsheets and leaflets.

RNID Information Line, 19-23 Featherstone Street, London EC1Y 8SL
Telephone: 0808 808 0123
Textphone: 0808 808 9000
Fax: 020 7296 8199
Email: informationline@rnid.org.uk