The dangers of call centres

In the early 1990s, many call centre employees were reporting an unusual group of symptoms, after they were exposed to a sudden unexpected loud sound (acoustic incident) transmitted via the telephone line. These neurophysiological and psychological symptoms were different to those occurring with traditional noise injury, and together, have become known as acoustic shock injury (ASI).

National Tinnitus Week

Following the success of last year's Tinnitus Awareness day, RNID and the British  Tinnitus Association (BTA) joined together to launch the UK's first National Tinnitus Week. The main purpose of the week was to increase the public's awareness of tinnitus and to publicise that there is help available for people who has tinnitus. In January we carried out an online survey on RNID's website. The survey was completed by 891 people and revealed some interesting findings.

Managing your tinnitus patient: using cognitive behavioural techniques

CBT has been identified as effective in treating many different conditions, including tinnitus (see Tinnitus Focus, Winter 2004). For tinnitus patients, using CBT as part of rehabilitation can be effective and helpful.